Full-Time Director Policies and Administration in Montréal
NOTE: This job listing has expired and may no longer be relevant!
Job Description
As a part of the National Operations team and working in conjunction with fellow Director, Policies & Administration, is responsible for the development and evaluation of quality initiatives, operating policies and procedures, programs and services in relation to the day-to-day activities provided in retirement residences. In addition, this position ensures that policy and quality initiatives meet the expected accreditation standards and all mandated legislated provincial practices required for retirement operations. This role promotes and supports collaborative working relationships with multidiscipline/ interdisciplinary corporate leadership team members. In addition the Director Policies and Administration supports the Directors of Regional Operations in their role/portfolio of retirement residences with operational issues and initiatives to enhance performance and continuous quality improvements.
Please note this position is based in Montreal
The ideal candidate possesses:
- Post-Secondary Degree or Diploma in a program related to hospitality, healthcare, marketing, or seniors.
- Membership in a related professional organization is considered an asset.
- A minimum of five (5) years of experience in a leadership role in either the retirement or long term care sector of seniors housing.
- Professional knowledge and experience in seniors housing and operational management skills.
- Demonstrated ability in leadership, interpersonal skills, creative resolutions, marketing and financial planning.
- Proven business, team building and management skills that demonstrate desired outcomes.
- A demonstrated understanding and alignment with Chartwell’s Vision and Values.
- Demonstrated experience in policies and procedures is an asset.
- Demonstrated experience in Fire and Safety programs/practices is an asset.
- Broad-based experience in a leadership position within the seniors industry is an asset.
- Ability to plan, organize, implement and evaluate systems.
- Ability to analyze problems and develop solutions.
- Ability to work effectively in a team environment.
- Proven ability to self-direct work.
- Innovative and receptive to alternative solutions.
- Solution-oriented with results that meet the end user needs as well as organization.
- Proficient in Microsoft Office with a working knowledge of Word, Excel and Power Point programs.
- Effective communication skills (written, verbal and presentation abilities).
- Fully bilingual in French/English (written, verbal and presentation abilities).
Practicing our corporate values of R.E.S.P.E.C.T., the successful candidate’s responsibilities will include, but are not limited to, the following
- Understands and incorporates corporate values of R.E.S.P.E.C.T. as an integral foundation to develop operating policy, processes and systems which are user-friendly and meet the required compliance of a broad scope of across the board regulations related to the industry.
- Creates, revises and implements policies applicable to the assigned sector to ensure Chartwell standards for ongoing operational service excellence.
- Ensures policies and procedures are in accordance with provincial regulatory requirements.
- In partnership with Learning and Development, educates and provides training on sector policy matters to end users.
- Works with Learning and Development on the orientation program for General Managers and Frontline Managers in retirement residences.
- Represents Chartwell at appropriate seminars, workshops, market and association events, and other meetings or functions.
- In collaboration with DROs, responsible for creating, revising and implementing Emergency Response Programs and supporting Asset Management with Fire and Safety Plans for our residences.
- Assists in the development and implementation of operations and set-up of newly acquired or opening development projects.
- Aligns with industry partners and associations as applicable for best practices.
- Participates on Chartwell’s Corporate Policy Committee.
- Acts as the contact person for all matters related to Chartwell’s policies and procedures.
- Participates in the development and maintenance of a policy information system.
- Utilizes, liaises and partners with internal stakeholders such as Finance, People, IT and Operations on policy matters.
- Prepares regular and ad hoc reports.
- Participates on special (or as assigned) project teams.
- Other related duties as assigned.
How to Apply
Please e-mail Resume to: [email protected]We encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. We thank all those who apply but only those selected for further consideration will be contacted.